Terms of Order

Welcome to Branded Promo. Please read these Terms of Order carefully before using the Site. By using this Site, you signify your acceptance and consent to be bound by these Terms of Order. If you disagree with any of these Terms of Order, please do not use the Site.

  1. Pricing
    1. Prices on the Site are subject to change due to fluctuations.
    2. All prices are for blank stock and exclude printing, setup, handling, freight, and applicable taxes.
    3. Your Account Manager (assigned to you once the inquiry is made) will confirm the FINAL price after reviewing artwork.
    4. Branded Promo reserves the right to refuse or cancel orders placed with incorrect prices.
  2. Payment
    1. Acceptable methods of payment include check, credit card, and electronic payments.
    2. For the quickest processing and to expedite your order into production, we recommend payment by credit card. We accept MasterCard, VISA, and American Express.
    3. Credit terms may be authorized to qualified business customers upon credit review. Payment is due on delivery unless otherwise agreed upon in writing.
    4. If your invoice is more than 30 days past due, a finance charge of 1.2% per month (equivalent to an annual rate of 14.4%) will be added. If your account enters collections, you agree to cover all collection costs and attorney fees incurred by us in recovering the outstanding amount.
  3. Eligibility
    1. By using the Site, you confirm that you are at least 18 years of age and that all the information you submit is accurate. In addition, you confirm that your use of the Site does not violate any regulation or applicable law.
    2. Only persons who are 18 or older are permitted to make purchases from the Site. Branded Promo reserves the right to verify your age before any purchase.
  4. Products
    1. While we aim for accuracy, errors may include typographical mistakes, product specification inaccuracies, image discrepancies, stock variations, and price fluctuations. We strive to depict product colors accurately, but differences in monitor settings may affect color representation, leading to potential discrepancies between screen display and actual product colors.
    2. Wooden products may exhibit natural variations.
    3. Branded Promo accepts no liability for inaccuracies or misstatements on products.
  5. Color Variations
    1. Color variations may occur when printing on different materials.
    2. We will strive to match your requested Pantone color but cannot guarantee exact matches.
  6. Final Artwork Proof Approval
    1. A final proof will be sent to you for approval before production.
    2. It is your responsibility to review all aspects of the proof.
    3. Delays in approving proof may affect delivery dates.
    4. Our designers may vectorize logos for efficient printing. It is your responsibility to review for accuracy. In addition, any requested artwork modifications are your responsibility to review for accuracy.
  7. Rush Service Orders
    1. Rush orders proceed to production without final artwork proof approval.
    2. You will still have the opportunity to review a visual mock-up.
  8. Invoicing
    1. Review all invoice details carefully before payment.
    2. Branded Promo is not responsible for any order inaccuracies if not reported prior to making the payment.
  9. Force Majeure
    1. We are not liable for delays or failures outside our reasonable control. This encompasses various events such as natural disasters, severe weather conditions, customs delays, courier disruptions, or failures by third-party manufacturers to fulfill their obligations.
  10. Overruns/Underruns
    1. An overrun or underrun of up to 10% is standard.
    2. You will be charged for the exact quantity shipped.
  11. Claims
    1. Report faulty items or delivery issues within 10 calendar days of receipt.
    2. Claims of non-delivery must be made to us within 48 hours of the intended delivery date.
    3. Please contact your account manager for any claims or call us on 1 888 487 8607. Additionally, please email us at
  12. Limitation Liability
    1. Our total liability is limited to the amount paid for products.
    2. Some jurisdictions may not permit exclusions or limitations of liability.
  13. Stock Arrival
    1. We cannot guarantee timely stock arrivals for backorders.
  14. Delivery
    1. Shipping dates provided are estimates only.
    2. We reserve the right to ship orders earlier than stated.
    3. The risk of goods passes to you upon delivery.
  15. Customs & Overseas Deliveries
    1. Customs charges may apply to overseas deliveries. Customers are responsible for paying custom charges on international orders.
    2. Branded Promo is not liable for additional fees incurred when shipping outside of the United States.
  16. Privacy Policy
    1. For information on how we collect, use, and protect your personal information, please refer to our Privacy Policy.
  17. Customer Support
    1. If you have any questions, concerns, or issues related to your order, please contact your account manager, or call us on 1 888 487 8607. Additionally, please email us at We are available Mon – Fri between 8 am and 6 pm EST excluding public holidays.
  18. Returns & Refunds
    1. Please visit our Returns & Refunds page for more information regarding any returns and refunds. Alternatively, contact your account manager for more information. You can also give us a call on 1 888 487 8607 or email us at
  19. Website
    1. By purchasing from us, you agree to the use of your logo on our Site.