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Welcome to Branded Promo. Please read these Terms of Order carefully before using the Site. By using this Site, you signify your acceptance and consent to be bound by these Terms of Order. If you disagree with any of these Terms of Order, please do not use the Site.

  1. Pricing: The price on the Site is subject to change every so often due to fluctuation, and your purchase will be based on prices at the time of ordering. All prices are for plain stock and is exclusive of any printing and setup costs, handling and freight costs and any sales and other applicable taxes. Your Account Manager (assigned to you once the inquiry is made) will confirm the FINAL price subject to sight of artwork. If no artwork is sent with the inquiry, your Account Manager will provide your quotation based on a ONE color print unless otherwise specified. Branded Promo reserves the right to refuse or cancel any orders placed on misprice/quoted products.
  2. Payment: Acceptable methods of payment include check, credit card and electronic payments. Payment by credit card will be the quickest way to get your order into production, and we accept MasterCard, VISA, Discover and American Express.
    1. We may authorize credit terms to qualified customers upon a credit review. Payment is due on delivery unless you have in writing from us a special agreement. You acknowledge that you must pay all invoices in full amount when due.

      (i) A finance charge of 1.2% per month (which is an ANNUAL PERCENTAGE RATE of 14.4%) will be added to your invoice if your invoice is more than 30 days past due. If your account is in collection, you acknowledge and agree to pay all cost of collection together with any appropriate attorney fees, sustained by us in collection the amount which you have not paid to us when due.
  3. Eligibility: By using the Site, you confirm that you are at least 18 years of age and that all the information you submit to us on the Site, over the phone or on email is your own information and true. You confirm that your use of the Site does not violate any regulation or applicable law. Only persons who are 18 or older are permitted to make a purchase from the Site. Branded Promo reserves the right to verify your age before any purchase.
  4. Products: While we strive to supply specific and correct information, inaccuracies or errors may occur including but not limited to typographical errors, product specifications, images, stock and price. We display the color of our products as accurately as possible however this is subject to your monitor and its setting. We cannot guarantee that your display will be accurate. Branded Promo accepts no liability for inaccuracies or misstatements on products.
  5. Order Cancellation/Change: Cancellation fees will vary on the stage in which your order has been cancelled at. Prior to the order going into production, you will not be subject to any cancellation charges. If your order has gone into production, a cancellation charge will be applicable for all the work that has been carried out up until the point of written cancellation. You can change your order after it has gone into production provided that you pay us all charges for the work carried to the point of written change. For a change of order, the pricing may change from your original order dependant on your new requirements. Your Account Manager will confirm any and all costs if applicable.
  6. Color variations: It’s possible that variations in color can occur when printing on different materials and products. Branded Promo cannot guarantee that every product will represent your pantone color correctly once printed. We will always endeavour to match the pantone color you have provided, and advise if there any concerns prior production, however, due to the nature of different materials and products it is possible that some variation in color can occur.
    1. Wood: Wooden products are a natural material, and each piece contains its own unique variation. We cannot guarantee any uniformity, tone or color in the wood.
  7. Final Artwork Proof Approval: A final proof will be sent to you by email prior to the bulk production of your order. You acknowledge that is solely your responsibility to check all aspects such as but not limited to spelling, position, size, product color, font types and artwork pantone colors if applicable. What you are approving is what we will be printed. If there are any discrepancies with the final artwork proof, please inform us immediately for amendments to avoid any delays with your delivery date. Delays with receiving the final artwork approval by you will delay the delivery of your order. Your Account Manager will confirm the new delivery date once confirmed by the supplier if there are delays with your final artwork approval.
    1. Please be aware that RUSH SERVICE orders are not subject to a final artwork proof approval and will be entered into production because of the sensitivity around your requested delivery date. You will still have the opportunity to check and approve the visual mock up done by your Account Manager.
  8. Artwork modifications: If you are unable to provide us with a high-resolution logo for your order, our designers or suppliers designers may need to vector your logo. This is to enable us to print efficiently. We will make you aware during the mock up or the final proof approval phase that your logo may have been vectored. If you request any artwork modifications it is your responsibility to check and ensure accuracy. Branded Promo does not accept any liability for orders approved for production with any typographic or any other forms of error incurred by us or our suppliers.
  9. Invoicing: The billing and shipping information will be clearly visible on your invoice; you will be asked to check thoroughly against all invoices that all the details are correct prior to making the payment. Branded Promo cannot be held responsible if you have not made us aware of any inaccuracies in address’ prior to dispatch.
  10. Force Majeure: Branded Promo will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control. This includes but is not limited to occurrences such as: natural disasters, extreme weather conditions, customs delay, courier delays or failure with 3rd party manufacturers to perform.
  11. Overruns/Underruns: You acknowledge that it is not always possible to imprint the requested quantity ordered, and for this reason you agree that an overrun or underrun of not more than 10% is sufficient for your order. You will be charged for the exact quantity of products shipped. If an overrun occurs and you have already paid for the order prior to being shipped, you will be billed for the amount owed after the order has shipped. If your order was via credit terms, then the invoice will be amended to reflect the exact quantity delivered. If an underrun has occurred, then we will contact you regarding a refund for the quantity not received. If you have any concerns about potential overruns or underruns on your order, please contact your Account Manager.
  12. Claims: Issues that occur from faulty items, delay in delivery, missing quantity or damage must be reported to Branded Promo in writing within 7 days of receiving the goods. You are responsible for examining the products at the time of delivery. Branded Promo will not be liable for any damages on products which are caused during transit unless we have been informed within 24 hours of delivery. Claims of non-delivery must be made to us in writing within 48 hours of the intended delivery date.
  13. Limitation liability: By purchasing from us you unequivocal accept and agree that in no circumstances should our total and aggregate liability to you for any and every claim connecting to your purchase or use of any products, exceed the total amount actually paid, if any, by you to us for such products. A few jurisdictions do not permit the exclusions or limitation of liability for incidental or resulting damages. That being the case, some of the above limitations may not relate to you.
  14. Stock arrival: If you have placed a backorder, we are unable to guarantee that the due date on the stock will arrive on time. Any delays that occur with products coming back in stock is outside of our control.
  15. Returns: Because of the customized nature of our products, we will only accept returns of non-printed products, unapproved printing errors or product defects. If there is a print error deemed to be our fault, we will offer to reprint or refund the order. This return policy will not be waived and supersedes all return condition or right of cancellation that may be on your terms and conditions, purchase order or otherwise stated. Orders that are not customized but are sourced from our overseas suppliers cannot be returned. Liquids, drinkware and foodstuff cannot be returned because of contamination and hygiene. Bespoke products cannot be returned. All products returned must be to great extent in their original condition as shipped and in their original packaging. Non-customized products being returned are subject to a restocking fee at the discretion of our suppler. A restocking fee will vary between 10%-25%. Branded Promo will not be responsible for the cost of goods to be returned to you if your return is rejected. Please contact your Account Manager to receive instructions for your return.
  16. Delivery: We will not be limited by any shipping date requested by you unless we unequivocally accept in writing such date. Unless we unequivocally accept your requested delivery date, the shipping dates provided by us are ESTIMATES ONLY. Branded Promo reserves the right to ship your order earlier than the date stated. We also reserve the right to make partial shipments with your order. The risk of goods shall pass to you on delivery.
  17. Artwork services: Our designers can redraw and vector basic designs at no additional cost. We also offer creation of basic designs and basic amendments to existing designs at no additional cost. For design work that is complicated and time consuming, we reserve the right to make additional charges to you. The additional charge will be subject to your specifications. We will confirm in writing the exact fee for the design work and only go ahead if we have your written confirmation.
  18. Customs and oversees deliveries: For all oversees deliveries we will only use notable carriers including DHL, UPS and FedEx. We make an unparalleled effort to include all custom charges in the final price invoiced but there are instances that the country of origin will require the receiver to pay the charges for the goods to be released. If you are outside of the United States and purchase products through Branded Promo, you acknowledge that there is a possibly of additional fees that Branded Promo is not liable for such as but not limited to tax, duties and custom charges. Please note that we will always assist our clients in resolving any custom issues however there are instances where dependant on that country it can only be resolved locally.
  19. Website: By making a purchase with Branded Promo the buyer agrees that we may use their logo on our Site to demonstrate that the buyer is a client of Branded Promo.