Returns & Refunds

Returns and Refunds

For assistance with returns, please get in touch with your dedicated account manager at Branded Promo. Alternatively, you can reach us by phone at 1 888 487 8607 or via email at info@brandedpromo.com.

Faulty or damaged orders

Please report any issues with your order within 10 calendar days of receiving the products for faulty items. For orders damaged in transit, please notify us within 48 hours of receipt.

Returns

Branded Promo accepts refunds for non-customized and non-branded stock items. Please note that items such as liquids, drinkware, and foodstuff products cannot be returned due to hygiene and contamination considerations. Additionally, orders sourced from our overseas suppliers (outside of the US) are ineligible for returns, regardless of customization.

Restocking fees

Returned products must be returned in their original condition and packaging. Restocking fees, ranging from 10% to 25%, may apply at the discretion of our supplier.

Receiving your refund

Refunds will typically be processed within 3 to 5 business days.

Exceptions

Customized products, meticulously crafted to meet your unique requirements, cannot be returned as they are tailored specifically to your needs and cannot be resold. Likewise, non-stock items, which are specially made to order at your request, are ineligible for returns. However, in the occurrence of printing errors on our part, you have the choice of reprinting the item or receiving a refund.

Order Cancellation/Change

Cancellation fees are contingent upon the stage at which your order is cancelled. No cancellation charges will be incurred prior to the commencement of production. If your order has entered production, a cancellation fee will apply, covering all work completed up to the point of written cancellation. Should you wish to modify your order after production has commenced, you will be required to settle all charges for work completed up to the point of written alteration. Please note that changes to your order may result in adjusted pricing based on your updated requirements. Your dedicated Account Manager will provide detailed information on any associated costs, if applicable.

Note

This return policy supersedes all other return conditions or rights of cancellation that may be stated in your terms and conditions, purchase order, or elsewhere.