Returns & Refunds
Return Policy for Promotional Products
We want you to be completely satisfied with your purchase from Branded Promo. If you need to return or exchange an item, please contact your dedicated account manager or our customer service team at 1 888 487 8607 or info@brandedpromo.com.
Returns and Exchanges
Due to the custom nature of most of our products, returns and exchanges are limited to the following situations:
- Faulty or Damaged Items: Please report any issues within 10 calendar days of receipt (48 hours for transit damage). We will provide a replacement or full refund.
- Printing Errors on Our Part: If an error occurs with the printing, you can choose a reprint or a full refund.
Other Circumstances
- Non-Customized, Non-Branded Stock Items: In some cases, these items may be eligible for return or exchange within 10 calendar days of receipt. Items must be in their original condition and packaging. Please note that for hygiene and contamination reasons, items such as liquids, drinkware, and food products cannot be returned. Please contact your account manager to discuss eligibility and any applicable restocking fees.
- All Other Items (Including Customized, Non-Stock, and Overseas Orders): Not eligible for return or exchange.
Refunds
Refunds will be processed within 3 to 5 business days after we receive and inspect the returned item(s), if applicable.
Cancellations and Changes
- Before Production Begins: Orders can be cancelled without any fees.
- After Production Begins: Cancellation fees will apply to cover completed work.
- Order Modifications: May be possible, but may incur additional charges depending on the nature of the change. Your account manager will provide you with a revised cost estimate.
Important Note
This return policy is specific to promotional products purchased through Branded Promo and supersedes any other return or cancellation policies referenced in your terms and conditions, purchase order, or other documents.
Need Assistance?
If you have any questions or concerns about our return policy or your order, please don't hesitate to contact your account manager or our customer service team. We are here to help!