Returns & Refunds

Returns & Refunds Policy

Effective Date: October 14, 2025

At Branded Promo, we take pride in the quality of every product we deliver. While most of our items are custom-made and non-returnable, we do offer fair solutions in cases where something goes wrong.

1. Faulty or Damaged Items

If your order arrives damaged or defective, please notify us within 10 calendar days of receipt (48 hours for transit damage).
We will arrange a replacement or full refund once the issue is verified.

2. Printing or Production Errors

If a printing or production error occurs on our part, we will gladly provide a reprint or full refund, depending on your preference.

3. Non-Customized, Non-Branded Stock Items

In limited cases, non-customized stock items may be eligible for return or exchange within 10 calendar days of receipt.
Items must be unused, in original packaging, and in resellable condition.

Please note that, for hygiene and safety reasons, drinkware, food items, and liquid products cannot be returned.
Restocking fees may apply. Please contact your account manager for confirmation before returning any goods.

4. All Other Items (Customized, Non-Stock, or Overseas Orders)

Because these items are produced specifically for you, they are not eligible for return or exchange unless damaged or defective.

5. Refunds

Approved refunds will be processed within 3 to 5 business days after returned items are received and inspected.
Refunds are issued via the same payment method used for the order.

6. Cancellations and Order Changes

Before Production Begins: You may cancel your order without fees.

After Production Begins: A cancellation fee may apply to cover completed work.

Order Modifications: Adjustments may be possible depending on production stage and item type. Your account manager will provide an updated quote if applicable.

 7. Important Note

This policy applies to all products purchased through Branded Promo, whether customized or blank. It supersedes any conflicting return, cancellation, or refund terms referenced in quotes, purchase orders, or other documents.

8. Need Assistance?

If you have any questions about your order or our return policy, please contact your account manager or our customer service team:
info@brandedpromo.com
1-888-487-8607