Returns & Refunds

Returns and Refunds

Please contact your account manager to receive your return instructions or give us a call on 1 888 487 8607 or email us

Faulty or damaged orders

Orders which are faulty please inform us within 7 days of receiving the products. Orders damaged in transit please inform us within 48 hours of receiving the products.

Restocking fees

Branded Promo will only accept refunds for non-customised products. Liquids, drinkware and foodstuff products cannot be returned because of contamination and hygiene. Orders that are not customised but sourced from our overseas suppliers cannot be returned. All products returned must be to great extent in their original condition shipped and in their original packaging. Returns are subject to restocking fee at the discretion of our supplier. Restocking fee’s will vary between 10% - 25%.

Receiving your refund

All refunds will be processed within x3 – x5 business days.


Customised products cannot be returned because these are considered to be made to your specifications and cannot be re-sold to anybody else. Printing errors deemed to be our fault will be reprinted or refunded at your choice.


This return policy will not be waived and supersedes all return condition or right of cancellation that may be on your terms and conditions, purchase order or otherwise stated.