Returns & Refunds

Return Policy for Promotional Products

We want you to be completely satisfied with your purchase from Branded Promo. If you need to return or exchange an item, please contact your dedicated account manager or our customer service team at 1 888 487 8607 or

Returns and Exchanges

Due to the custom nature of most of our products, returns and exchanges are limited to the following situations:

Other Circumstances


Refunds will be processed within 3 to 5 business days after we receive and inspect the returned item(s), if applicable.

Cancellations and Changes

Important Note

This return policy is specific to promotional products purchased through Branded Promo and supersedes any other return or cancellation policies referenced in your terms and conditions, purchase order, or other documents.

Need Assistance?

If you have any questions or concerns about our return policy or your order, please don't hesitate to contact your account manager or our customer service team. We are here to help!